Selling safely matters. PlayerBay is designed to protect you from payment-related risks and provides structured coverage for specific product categories, so you can focus on selling with confidence.
Automatic Payment Protection
Protection activates automatically the moment a buyer completes payment. It covers the entire lifecycle of the transactions, from order processing and delivery through any payment dispute or chargeback. There’s no extra cost and no manual activation requirement. It’s built into every sale on our platform.
What You’re Protected Against
Online payments can involve some risk, you’re not left alone to manage it. PlayerBay covers you against fraudulent payments, unauthorized transactions, chargebacks and payment provider disputes. The platform handles all communications with payment providers directly, you don’t have to fight disputes yourself. Your completed sale remains financially protected in a accordance with platform rules, ensuring that legitimate sellers are never penalized for payment fraud.
Additional Protection for Game Account Sales
Some categories require extra safeguards to maintain fairness for both buyers and sellers. To protect buyers from account recovery fraud, PlayerBay applies category-based protection periods. Funds are held for a set number of days depending on the product type before released to your available balance.
Fund Release Periods: Gift Cards — 4 days. Accounts (default) -5 days. GTA 5 Accounts – 14 days. Fortnite Accounts- 10 days. Rainbow Six Siege Accounts – 10 days. CS2 Custom Items – 10 days. Roblox Limited (Custom Items) – 14 day
The hold period begins when the buyer confirms delivery or when the order is automatically marked as completed. During this time, buyers may report issues such as loss of access, inaccessible accounts or account recovery or modification. Once the hold period ends, funds are automatically released to your balance.
Quick Overview
For all sales, general protection starts at the moment of successful payments and lasts until the transaction or any dispute is resolved. For payment disputes specifically, protection begins when a claim is initiated and lasts until PlayerBay makes a final decision. For game account sales, the protection period begins after delivery confirmation and lasts between 5 and 14 days depending on the category.
The Bottom Line
Every eligible sale on PlayerBay comes with automatic protection, coverage against payment fraud and chargebacks, structured hold periods for account sales, and platform-managed dispute resolution. The goal is simple: help you sell confidently, knowing payment risks are handled professionally and fairly.
